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Privacy Policy

Privacy Policy for English Fluency Global

Effective Date: 7/03/2024

At English Fluency Global, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, register for our courses, or communicate with us.

1. Information We Collect

We may collect the following types of information:

Personal Information:

  • Full name

  • Email address

  • Phone number

  • Age or date of birth (for student placement)

  • Country of residence

  • Parent/guardian contact details (for minors)

  • Payment information (processed securely via third-party platforms)

Usage Data:

  • IP address

  • Browser type and version

  • Pages visited on our website

  • Time and date of visits

Student Data:

  • Placement test results

  • Learning progress and course history

  • Quiz scores and assignments

2. How We Use Your Information

We use the collected information to:

  • Enrol students in appropriate courses

  • Communicate with students, teachers, and guardians

  • Provide personalised learning experiences

  • Improve our educational services and website

  • Send newsletters, course updates, and promotional offers (you may opt out anytime)

  • Process payments securely

3. How We Share Your Information

We do not sell or rent your personal information. We may share your data with:

  • Trusted third-party service providers (e.g., payment gateways, learning platforms)

  • Teachers or tutors for academic purposes

  • Legal authorities, if required by law

4. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies help us understand user behavior and improve our services. You can control cookie settings through your browser.

5. How We Protect Your Data

We implement strict security measures to protect your data, including:

  • SSL encryption

  • Secure user authentication

  • Limited access to sensitive data

6. Your Rights

Depending on your location, you may have the right to:

  • Access or update your personal data

  • Request the deletion of your data

  • Object to data processing

  • Withdraw consent at any time

To exercise these rights, please contact us at:
📧 support@englishfluencyglobal.co.za

7. Children’s Privacy

We take extra care when handling data from children under 13. Parental consent is required for any personal data collection, course enrollment, or communication.

8. Third-Party Links

Our website may include links to external websites or tools. We are not responsible for their privacy practices. We recommend reviewing their policies before using those sites.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this policy or how we handle your data, please contact us:

English Fluency Global
📧 support@englishfluency.co.za
🌍 www.englishfluencyglobal.co.za

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