1. Our Commitment
At English Fluency Global, we are committed to providing an inclusive, accessible, and respectful learning environment for all individuals, including those with disabilities. We strive to ensure that our services, facilities, and communications are fully accessible in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
2. Purpose
This policy outlines our responsibilities and approach to meeting the accessibility needs of individuals with disabilities and removing barriers to access.
3. Accessibility Standards
English Fluency Global complies with the following AODA standards:
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Customer Service Standard: We provide services in a manner that respects the dignity and independence of people with disabilities.
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Information and Communications Standard: We are committed to ensuring that all publicly available information is accessible, including our website, learning materials, and communication formats.
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Employment Standard: We are committed to fair and accessible employment practices and accommodating employees with disabilities.
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Design of Public Spaces: We ensure that physical spaces we use or manage are accessible, safe, and inclusive.
4. Assistive Devices
We welcome the use of assistive devices by students, parents, visitors, and staff. Our team will be trained to support individuals using such devices while accessing our programs and services.
5. Service Animals and Support Persons
Persons with disabilities who require service animals or support persons are welcome at all times. We will ensure full access to our services and spaces with dignity and respect.
6. Training
All English Fluency Global staff and educators will be trained on AODA requirements, our accessibility policies, and how to effectively interact with people with disabilities.
8. Feedback Process
We welcome feedback on the accessibility of our services and website. Feedback can be provided via:
We will respond to feedback within 3 business days and provide accessible formats or communication support upon request.
9. Modifications to This Policy
We are committed to reviewing and updating our accessibility policies regularly to remain compliant and responsive to community needs. Any policy that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Date of Last Update: June 27, 2025